I help organisations deliver SaaS implementations, improve operational processes, and manage technology change with confidence. Through Floyd Technologies, I bring experience across project delivery, product ownership, platform implementation, stakeholder management, and technical consultancy.
My work combines structured project delivery, SaaS implementation, product ownership, stakeholder engagement and technical understanding. I am comfortable operating between senior business stakeholders, product teams, technical teams and end users.
Leading implementations from discovery through configuration, UAT,
training, go-live and ongoing optimisation, with a strong focus on
adoption, quality and client confidence.
Managing delivery across complex environments, aligning stakeholders, coordinating activity, simplifying process, and keeping projects focused on practical business outcomes.
Shaping products from concept through live operation, translating user needs into deliverable solutions, and balancing usability, technical constraints, support needs and commercial value.
Running demos, discovery sessions, workshops, client meetings and training sessions that help teams understand requirements, priorities, risk and value.
Improving implementation processes, documentation, support workflows and escalation models to reduce complexity, improve consistency and increase customer satisfaction.
Applying technical experience across websites, CMS platforms, data, compliance, AI tools and digital operations to help organisations make informed, practical decisions.
I bring the perspective of someone who has led client-facing implementations, owned products, built platforms, managed support, and worked directly with stakeholders across global businesses.
My strongest fit is in environments that need practical leadership across implementation, product, project delivery and technical change.
The examples below summarise the type of work I have led or delivered: client-facing implementations, product rollouts, technical platforms, operational improvements and business-critical digital systems.
Role: Director, Implementation Lead
Led strategic and operational implementation of the eTribez Production Finance platform for major clients including ITV, Fremantle and All3Media.
Focus: onboarding, stakeholder management, requirement gathering, access control, system configuration, UAT, process standardisation, training documentation and support readiness.
Role: Director of Account Management / Senior Technical Manager
Led end-to-end implementation and support for casting platforms used by clients including BBC, ITV, Studio Lambert, Netflix, Fremantle and MGM.
Focus: demos, discovery, solution design, configuration, QA, UAT, training, support, accessibility, UI, UX and quality standards.
Role: Founder, Director, Product Owner and Project Lead
Created and delivered platforms that helped transform reality TV casting workflows, moving major productions from paper-led processes to online applications and digital communications.
Focus: product strategy, project delivery, AWS architecture, data collection, audition management, customer support, compliance and continuous improvement.
Role: Product and Technical Delivery Lead
Delivered highly available, redundant AWS-hosted online competition entry systems capable of handling broadcast-driven traffic, including 100,000+ entries per hour.
Focus: availability, performance, data handling, security, privacy, integration, operational support and reliable delivery under pressure.
My career has combined senior client-facing implementation roles, product ownership, technical leadership, consultancy and software delivery.
Technical business consultant offering expertise in business strategy, technical project delivery, website optimisation, AI-informed improvement and digital operations.
Recent work includes business research, content optimisation, practical consultancy and exploration of how AI tools can support productivity, workflow improvement and business change.
Led the strategic and operational rollout of the eTribez Production Finance SaaS platform, including implementation planning, client onboarding, platform configuration, release coordination, stakeholder management and support readiness.
Operated within an investor-backed international SaaS scale-up environment, helping implement and mature platforms as the business expanded across global media and entertainment clients.
Standardised implementation processes and tools to reduce complexity, improve efficiency, lower delivery cost and minimise misconfiguration risk.
Led implementation lifecycle and support for eTribez Casting clients including BBC, ITV, Studio Lambert, Netflix, Fremantle and MGM. Managed demos, requirements, solution design, configuration, QA, UAT, training and customer support.
Founded and led a technology company delivering digital products for television production companies. Owned product strategy, technical architecture, development, implementation, support, quality management, security, privacy and compliance.
Built a strong technical foundation through software development roles before moving into product ownership, project delivery and implementation leadership.
Floyd Technologies is the professional platform for my consultancy, contract and project work, but I am equally open to the right full-time role where my implementation, delivery and product experience can add long-term value.
I am available for full-time roles, contract assignments, fractional support and consultancy projects where structured delivery, product understanding, stakeholder engagement and technical credibility are important.